Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Primary location base pyy range: $113,800 usd - $1...
Fully remote
Ai/ml or data-driven products/solutions
Talent acquisition or human resources experience
Customer success framework
Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote position based in Atlanta, Georgia. The role focuses on driving customer adoption and value realization for AI-powered Talent Acquisition workflows while fostering a culture of collaboration and innovation

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will serve as a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use production usage data to assess adoption and maturity.
  • The company offers a culture rooted in integrity, empathy, and shared enthusiasm, with trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 85

Workday is seeking a Senior Specialized Customer Success Manager for Talent AI, a fully remote position based in Atlanta, Georgia. The role focuses on driving customer adoption and value realization for AI-powered Talent Acquisition workflows while fostering a culture of collaboration and innovation.

Salary

Primary Location Base Pay Range: $113,800 USD - $170,800 USD; Additional US Location(s) Base Pay Range: $108,200 USD - $192,200 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants

Skills & Requirements

Must-have

  • AI/ML or data-driven products/solutions
  • Talent Acquisition or Human Resources experience
  • Customer Success framework
  • strategic customer engagements
  • customer advocacy opportunities

Nice-to-have

  • organizational change leadership
  • bold ideas and genuine care
  • curious minds and courageous collaborators
  • sun-drenched optimism and drive

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

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