Senior Vice President Global B2b Customer Care

transunion.ca

Base: $225,800.00 - $474,300.00; bonus/equity: eli...
Hybrid
Global b2b service operations
Ai enabled service models
Voice of customer programs
The Senior Vice President, Global B2B Customer Care is responsible for defining and executing the global strategy for B2B customer service and support

Job Summary

  • The Senior Vice President, Global B2B Customer Care is responsible for defining and executing the global strategy for B2B customer service and support.
  • This role leads large, multi country, multichannel service operations and is accountable for service quality, productivity, cost management, customer experience, and the evolution of AI enabled and digital service capabilities.
  • TransUnion provides flexible benefits including flexible time off, health benefits, mental health support, and 401(k) retirement savings with employer match.

Matching Summary

The Senior Vice President, Global B2B Customer Care is responsible for defining and executing the global strategy for B2B customer service and support.

Salary

Base: $225,800.00 - $474,300.00; Bonus/Equity: Eligible for annual bonus plan; Benefits: Flexible benefits package

Skills & Requirements

Must-have

  • Global B2B service operations
  • AI enabled service models
  • Voice of Customer programs
  • large operational budgets
  • diverse global teams

Nice-to-have

  • executive presence and collaboration
  • pioneering products
  • cutting-edge technology
  • inclusive cultures
  • strategic growth engine

Key Requirements

  • 15+ years senior leadership experience
  • 12+ years leading enterprise service quality
  • Proven ownership of large operational budgets
  • Extensive experience leading large global teams
  • Exceptional communication skills

Work Rights

Not specified

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