Cx Training Lead

AIA Group

Makati, Philippines
Customer experience training
Operational processes training
New product training
The Customer Experience Training Lead will be responsible for ensuring that all processing staff are effectively onboarded, upskilled and refreshed with the applicable operational processes

Job Summary

  • The Customer Experience Training Lead will be responsible for ensuring that all processing staff are effectively onboarded, upskilled and refreshed with the applicable operational processes.
  • Develop and implement comprehensive training programs for new hires and existing staff, including but not limited to programs or training modules that are related to granting of processing authorities, quarterly or annual recertification, upskilling as a means to address competency and business demand gap, and refresher as remediation to a processing error or risk incident.
  • Collaborate with Business Unit (BU) Heads to identify training needs and develop tailored training solutions.

Matching Summary

The Customer Experience Training Lead will be responsible for ensuring that all processing staff are effectively onboarded, upskilled and refreshed with the applicable operational processes.

Skills & Requirements

Must-have

  • Customer Experience Training
  • Operational Processes Training
  • New Product Training
  • Process Change Training
  • Employee Onboarding Programs
  • Upskilling Programs
  • Refresher Training Courses

Nice-to-have

  • Empowering employees
  • Healthier, Longer, Better Lives
  • Best-in-class service delivery
  • Collaboration with Business Units

Key Requirements

  • Years of experience in training
  • Experience in life insurance operations
  • Ability to track training completion

Work Rights

Not specified

Tailored Resume

Cover Letter