Director, Customer Experience & Journey Design

Prudential Assurance UK

Hong Kong, Hong Kong
Customer journey mapping
Cross-functional collaboration
Experience validation
The Director role is critical in leading the development of customer frameworks and programs

Job Summary

  • The Director role is critical in leading the development of customer frameworks and programs.
  • This position supports the embedding of a customer-centric culture across the organization.
  • Prudential encourages diversity and inclusion, offering a platform for career growth and impact.

Matching Summary

The Director role is critical in leading the development of customer frameworks and programs.

Skills & Requirements

Must-have

  • Customer journey mapping
  • Cross-functional collaboration
  • Experience validation

Nice-to-have

  • Passion for customer-centricity
  • Cultural transformation skills

Key Requirements

  • 15–20 years of experience
  • Strong understanding of research methodologies
  • Proven ability to influence senior stakeholders

Work Rights

Not specified

Tailored Resume

Cover Letter