Technology Support Representative Iii

Domino's Pizza

Ann Arbor, MI, United States
Not specified; not specified; benefits: medical, d...
On-site
2+ years enterprise desktop system support experience
Experience with servicenow ticketing system
Proficiency in windows and macos troubleshooting
Domino's Pizza is seeking a Technology Support Representative III in Ann Arbor, MI, to provide second-tier technical support and ensure effective issue resolution for end users. The ideal candidate will possess strong customer service skills, experience in troubleshooting hardware and software, and familiarity with ticketing systems

Job Summary

  • The role involves providing second-tier support to end users on a variety of technical issues while ensuring timely resolution through detailed documentation.
  • Domino's is seeking a professional who can actively listen to customers, manage ticket queues, and collaborate with Tier 1 Support to ensure seamless service continuity.
  • Employees receive comprehensive benefits including medical, dental, vision, mental health support, 401k matching, and stock purchase discounts starting on the first day of employment.

Matching Summary

Match Score: 85

Domino's Pizza is seeking a Technology Support Representative III in Ann Arbor, MI, to provide second-tier technical support and ensure effective issue resolution for end users. The ideal candidate will possess strong customer service skills, experience in troubleshooting hardware and software, and familiarity with ticketing systems.

Salary

Not specified; Not specified; Benefits: Medical, Dental & Vision, 401k matching, Stock purchase discount

Skills & Requirements

Must-have

  • 2+ years enterprise desktop system support experience
  • Experience with ServiceNow ticketing system
  • Proficiency in Windows and MacOS troubleshooting
  • Knowledge of SCCM for device imaging
  • Strong customer service and communication skills

Nice-to-have

  • Experience with JAMF for Mac management
  • Ability to develop internal team training
  • Familiarity with ITIL and Service Desk metrics
  • Experience with Five9 Customer Service Delivery
  • Willingness to provide deskside assistance

Key Requirements

  • Bachelor's Degree in related field or equivalent experience
  • Entry-level technical certification preferred (A+, MCITP, Network+)
  • Work an 8-hour shift daily (7am-4pm or 8am-5pm)

Work Rights

Not specified

Tailored Resume

Cover Letter