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LSEG (London Stock Exchange Group) is seeking a Team Lead for their Oracle Fusion SRE team in Lagunilla De Heredia, Costa Rica. The role involves managing Oracle Fusion Cloud ERP services and requires extensive experience in IT application support, service management, and a solid understanding of the ITIL framework.
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Job Summary
Lead and develop the application support team in the Americas region to lead business critical daily processes for Finance.
Provide incident management services to Finance business users, ensuring response and resolution SLAs are met through the ServiceNow system.
Support business usage of the Oracle Fusion platform and provide technical support to ensure critical processes, business achievements, and SLAs are delivered on-time.
Matching Summary
Match Score: 75
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LSEG (London Stock Exchange Group) is seeking a Team Lead for their Oracle Fusion SRE team in Lagunilla De Heredia, Costa Rica. The role involves managing Oracle Fusion Cloud ERP services and requires extensive experience in IT application support, service management, and a solid understanding of the ITIL framework.
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Skills & Requirements
Must-have
Oracle Fusion Cloud ERP support
ITIL Framework and processes
E2E application lifecycle management
ServiceNow system
Oracle Integration Cloud (OIC)
Nice-to-have
Global experience
Banking or financial services experience
Continual Service Improvement
Key Requirements
8+ years relevant experience
3+ years Oracle Fusion experience
Functional and configuration knowledge in Oracle Cloud modules
Solid understanding of ERP/Oracle Cloud database structure