Associate Specialist, Customer Support

Laboratory Animal Management Association

Jakarta, Indonesia
Hybrid
Customer service
Order processing
Supply chain management
The Laboratory Animal Management Association is seeking an Associate Specialist in Customer Support to manage customer service and supply chain processes in Jakarta, Indonesia. The role involves ensuring accurate order processing, timely deliveries, and documentation management while acting as a liaison between customers and internal teams

Job Summary

  • Associate Specialist, Customer Support is responsible for providing operational support in customer service and supply chain management processes, ensuring accurate order processing, timely delivery, and proper documentation handling.
  • This role acts as a key liaison between customers, internal teams, and third-party logistics providers to maintain smooth business operations.
  • Prepare and issue customer invoices accurately and on time, handle tax filing and documentation of customer documents, and maintain organized records and ensure compliance with internal and external requirements.

Matching Summary

Match Score: 85

The Laboratory Animal Management Association is seeking an Associate Specialist in Customer Support to manage customer service and supply chain processes in Jakarta, Indonesia. The role involves ensuring accurate order processing, timely deliveries, and documentation management while acting as a liaison between customers and internal teams.

Skills & Requirements

Must-have

  • Customer Service
  • Order Processing
  • Supply Chain Management
  • Documentation Handling
  • Microsoft Excel

Nice-to-have

  • Problem-solving capability
  • Analytical thinking
  • Curiosity
  • Interpersonal Relationships

Key Requirements

  • Bachelor's degree in Business Administration, Supply Chain Management, or related field
  • Relevant experience in customer service, sales support, order management, or administrative functions
  • Experience working with SAP system
  • Exposure to tax-related processes or compliance documentation
  • Experience working with third-party logistics or external service providers

Work Rights

Not specified

Tailored Resume

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