Head Of Human Interactions & Partnerships

ING

Madrid, Spain
Hybrid
Human-led sales strategy
Strategic partnership management
Customer acquisition and development
This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance

Job Summary

  • This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance.
  • The Head of Human Interactions & Partnerships works in close partnership with the Head of Digital Sales, ensuring seamless orchestration between digital and human interactions across the full customer lifecycle.
  • At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details, offering flexibility, restaurant cards, health insurance, and more.

Matching Summary

This role is accountable for driving customer acquisition and development through assisted sales channels and strategic partnerships, complementing and amplifying digital sales performance.

Skills & Requirements

Must-have

  • Human-led sales strategy
  • Strategic partnership management
  • Customer acquisition and development
  • Assisted sales channels
  • Business Banking Spain

Nice-to-have

  • Inspiring people leader
  • Agile methodologies
  • Sustainability focus
  • Diversity and inclusion culture

Key Requirements

  • Mandatory experience in Business Banking
  • Proven leadership experience
  • Bachelor’s degree required
  • Spanish and English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter