Customer Service Advisor - Cebu It Park 2026

Concentrix

Cebu City, Philippines
Not specified (assumed to be on-site based on job location)
High school diploma with 3-6 months experience
Strong computer navigation and pc knowledge
Ability to work flexible shifts in fast-paced environment
Concentrix is seeking a Customer Service Advisor for their Cebu IT Park location, focusing on providing exceptional customer support through various communication channels. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolutions.
  • Candidates must be dependable with strong attention to detail and possess the ability to effectively communicate both written and verbally.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Service Advisor for their Cebu IT Park location, focusing on providing exceptional customer support through various communication channels. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Skills & Requirements

Must-have

  • High school diploma with 3-6 months experience
  • Strong computer navigation and PC knowledge
  • Ability to work flexible shifts in fast-paced environment

Nice-to-have

  • Demonstrate empathy while building rapport
  • Skilled in multi-tasking and adapting quickly
  • Tolerance for repetitive work

Key Requirements

  • High school diploma
  • Three to six months of relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

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