Lead Guest Services Part-time

ASM Global

Kansas City, MO, United States
Guest services representative oversight
Provide staff directions and information
Monitor staff breaks
Oversee Guest Services Representatives during events to ensure a memorable experience for guests

Job Summary

  • Oversee Guest Services Representatives during events to ensure a memorable experience for guests.
  • Provide support, guidance, and coaching to staff while actively monitoring guest interactions for satisfaction.
  • Assist with basic service tasks, maintain positive interdepartmental relationships, and ensure equipment is properly managed.

Matching Summary

Oversee Guest Services Representatives during events to ensure a memorable experience for guests.

Skills & Requirements

Must-have

  • Guest Services Representative oversight
  • Provide staff directions and information
  • Monitor staff breaks
  • Ensure high guest satisfaction
  • Communicate escalated issues
  • Assist with escalated guest situations

Nice-to-have

  • Positive working relationships
  • Lead by example
  • Outstanding team and leadership skills
  • Bilingual English/Spanish

Key Requirements

  • High School Diploma or equivalent
  • 2+ years related work experience
  • Adhere to department policies
  • Strong interpersonal and communication skills
  • Good judgment and conflict resolution
  • Ability to multitask and perform under pressure
  • Dependable for event work (evenings, weekends, holidays)

Work Rights

Not specified

Tailored Resume

Cover Letter