People & Communications Services Agent (english Speaker)

KONE Elevator (M) Sdn. Bhd.

Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers

Job Summary

  • This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
  • You will secure that every request is logged and maintained in a case management tool, work per guidelines to meet SLAs and quality targets, and notify relevant parties of process issues.
  • KONE fosters an innovative and collaborative working culture, valuing individual contributions, employee engagement, and sustainability.

Matching Summary

This role provides HR service delivery support to our Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.

Skills & Requirements

Must-have

  • English fluency
  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks
  • MS Office proficiency
  • Positive attitude
  • Customer service mindset

Nice-to-have

  • HR process knowledge advantage
  • Labor law understanding asset
  • Tech-savvy
  • Shared service center experience
  • Call center experience
  • Empathy
  • Team player

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • Workday experience a plus
  • Ability to work independently and in a team

Work Rights

Not specified

Tailored Resume

Cover Letter