Guest Services Agent

RB CAPITAL FARRER HOTEL PTE. LTD.

Singapore, Singapore
Not specified (assumed onsite)
Guest check-in and check-out procedures
Cashiering and foreign exchange handling
Hotel reservation system proficiency
RB Capital Farrer Hotel Pte. Ltd. is seeking a Guest Services Agent responsible for front desk operations, including check-ins, guest inquiries, and financial transactions. The ideal candidate should possess strong communication skills, a customer service background, and be proficient in relevant software

Job Summary

  • The role is responsible for all Front Desk activities including reception, check-in/out, rooming, cashiering, and foreign exchange.
  • Team members are expected to be natural, professional, and personable while taking ownership to go the extra mile for guests.
  • The position requires maintaining accurate financial reports, auditing balances, and upselling packages to improve hotel revenue.

Matching Summary

Match Score: 85

RB Capital Farrer Hotel Pte. Ltd. is seeking a Guest Services Agent responsible for front desk operations, including check-ins, guest inquiries, and financial transactions. The ideal candidate should possess strong communication skills, a customer service background, and be proficient in relevant software.

Skills & Requirements

Must-have

  • Guest check-in and check-out procedures
  • Cashiering and foreign exchange handling
  • Hotel reservation system proficiency
  • Microsoft Office software usage
  • English reading and writing skills

Nice-to-have

  • Upselling established packages to guests
  • Knowledge of IHG Rewards Club programs
  • Natural, professional, and personable demeanor
  • Initiative in resolving guest complaints
  • Familiarity with InterContinental Hotels Group brands

Key Requirements

  • High School or Vocational Certificate in Hotel Administration
  • 1 year's experience in guest or customer service
  • Proficiency in Front Office System and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter