Providing high quality remote IT support to the worldwide WBD user community
Job Summary
Providing high quality remote IT support to the worldwide WBD user community.
Supporting end-users in finding resolutions for their inquiries.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Matching Summary
Providing high quality remote IT support to the worldwide WBD user community.
Skills & Requirements
Must-have
1st line support
remote IT support
ServiceNow Live Chat & Phone
Okta admin, Active Directory, Intune
Windows, OSX, IOS and Android
Apple, Dell and Lenovo devices
Nice-to-have
high analytical and problem-solving skills
excellent written and verbal communication
high relationship building skills
comfortable with autonomy
treating all users with positive attitude
Key Requirements
IT / telecommunications profile preferred
Experience identifying IT security incidents
Experience identifying outages
Ability to handle multiple assignments concurrently
English proficiency required: Advanced
Ability to work 100% onsite
Ability to work Weekend, Public Holidays, and Shifts