Aussie Broadband aims to provide a world-class customer experience by driving the best technical and support practices
Job Summary
Aussie Broadband aims to provide a world-class customer experience by driving the best technical and support practices.
The role involves diagnosing, resolving, and managing network and voice service incidents while maintaining strong customer communication.
Employees enjoy benefits such as 26 weeks paid parental leave, discounted internet and mobile services, flexible working arrangements, and internal training opportunities.
Matching Summary
Aussie Broadband aims to provide a world-class customer experience by driving the best technical and support practices.
Skills & Requirements
Must-have
Data networking with routing and switching
SIP-based PBX Systems experience
Front line technical support
Incident diagnosis and resolution
Customer communication and empathy
On-call and shift work participation
Nice-to-have
Continuous learning and self-improvement
Collaboration with sales and operational teams
Strong customer rapport building
Participation in community and diversity initiatives
Key Requirements
CCNA/CCNP or Juniper equivalent certification
SIP School certification or equivalent
Experience with Cisco, 3cx, Asterisk, Polycom, Yealink equipment