The Pennant Group, Inc. is seeking a Clinical Applications Service Desk Resource to support clinical applications within their healthcare operations. The role involves troubleshooting system issues, enhancing workflows, and providing excellent customer service in a remote setting
Job Summary
Resolve clinical application support tickets quickly and accurately.
Improve service desk processes and maintain documentation.
Partner with stakeholders to understand needs and enhance application use.
Matching Summary
Match Score: 85
The Pennant Group, Inc. is seeking a Clinical Applications Service Desk Resource to support clinical applications within their healthcare operations. The role involves troubleshooting system issues, enhancing workflows, and providing excellent customer service in a remote setting.
Skills & Requirements
Must-have
Clinical application support tickets
Professional communication to end-users
Service desk process improvement
System performance monitoring
Security and compliance standards support
Training and self-support resources delivery
Nice-to-have
Experience with specific clinical applications
Experience with clinical interfaces
Key Requirements
1+ year customer support, training, implementation, or clinical app experience
Strong troubleshooting, problem-solving, and analytical skills