Job Summary

• The Senior Manager of the Procure-to-Pay (P2P) Service Desk leads a centralized support team responsible for delivering timely and accurate assistance to employees, vendors, and business stakeholders across purchasing, vendor setup, invoice workflows, payment status, and expense-related inquiries.
• This role emphasizes customer service, issue resolution, knowledge management, trend analysis, and continuous improvement, driving a high-quality support experience and partnering cross-functionally to eliminate root-cause issues.
• Employees at all levels are expected to own the customer experience, be enthusiastic learners, users and advocates of game-changing technology, and win as a team by working together.

Matching Summary

Skills & Requirements

Key Requirements

• 5-7 years in Accounts Payable, Procure-to-Pay, purchasing support, shared services, or related financial operations
• 3+ years supervising, leading, or managing a customer support, service desk, or financial operations team
• Bachelor's degree in Business, Accounting, Finance, Supply Chain, or related field; or equivalent experience
• Must have US citizenship

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