It Service Desk Team Lead

Alixpartners

New York, NY, United States
Base: $110,000 - $125,000 annually; bonus/equity: ...
On-site
It service desk
Customer service
Software/hardware problem resolution
The Service Desk Lead will work on the IT Service Desk to provide a high level of customer service and software/hardware problem resolution

Job Summary

  • The Service Desk Lead will work on the IT Service Desk to provide a high level of customer service and software/hardware problem resolution.
  • Responsibilities include day to day supervision of the service desk team, providing leadership, and maintaining the knowledge base.
  • The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, and a generous paid leave policy.

Matching Summary

The Service Desk Lead will work on the IT Service Desk to provide a high level of customer service and software/hardware problem resolution.

Salary

Base: $110,000 - $125,000 annually; Bonus/Equity: Eligibility for annual discretionary bonus; Benefits: Comprehensive benefits program

Skills & Requirements

Must-have

  • IT Service Desk
  • customer service
  • software/hardware problem resolution
  • Microsoft Office 365
  • Windows 11
  • ticketing system experience

Nice-to-have

  • career development
  • performance management
  • teamwork and professionalism
  • collaboration and inclusion

Key Requirements

  • Minimum 5 years enterprise level service desk experience
  • Previous service desk team lead experience highly preferred
  • Experience with Intune, SCCM, Mac OS, MDM
  • ITIL based environment knowledge
  • Ability to lift 50 pounds
  • Must be currently authorized to work in the United States

Work Rights

Must be currently authorized to work in the United States

Tailored Resume

Cover Letter