Customer Service Officer (Call Center) | Contract | 24/7 Shift

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Singapore, Singapore
Minimum o' level education or related discipline
1 year contact center experience
Active listener and problem-solving skills
The Customer Service Officer will handle first-level inquiries via phone, email, and webchat to provide quick and accurate resolutions

Job Summary

  • The Customer Service Officer will handle first-level inquiries via phone, email, and webchat to provide quick and accurate resolutions.
  • Employees must be available to work rotating shifts including weekends and public holidays to support 24/7 operations.
  • The role involves guiding customers through website navigation, gathering feedback, and ensuring proper documentation of all interactions.

Matching Summary

Match Score: 75

The Customer Service Officer will handle first-level inquiries via phone, email, and webchat to provide quick and accurate resolutions.

Skills & Requirements

Must-have

  • Minimum O' level education or related discipline
  • 1 year contact center experience
  • Active listener and problem-solving skills

Nice-to-have

  • Fast learner and good team player
  • Comfortable in fast-paced environment
  • Good customer service communication skills

Key Requirements

  • Minimum O' level education
  • 1 year contact center experience
  • Ability to work rotating shift hours

Work Rights

Not specified

Tailored Resume

Cover Letter