French Customer Service Associate

Concentrix

Cape Town, South Africa
Base: r16,000; medical aid for main member/ medica...
Excellent command of english language
Advanced computer literacy
Ability to work late night shifts
Providing exceptional customer experience by addressing queries using multiple channels such as voice, email, chat and social media

Job Summary

  • Providing exceptional customer experience by addressing queries using multiple channels such as voice, email, chat and social media.
  • Identifying the root cause of the customer’s software or system issues and using system analysis and testing techniques to solve low to moderately complex application or system issues.
  • Base salary of R16000, Medical aid for main member/ medical insurance for employee and two dependents, Pension Fund, Subsidised transport, Team building activities and upskill training opportunities, Fantastic employee assistance programme (EAP).

Matching Summary

Providing exceptional customer experience by addressing queries using multiple channels such as voice, email, chat and social media.

Salary

Base: R16000; Medical aid for main member/ medical insurance for employee and two dependents; Pension Fund

Skills & Requirements

Must-have

  • Excellent command of English language
  • Advanced computer literacy
  • Ability to work late night shifts
  • Ability to navigate multiple screens
  • French Customer Support Advisor role

Nice-to-have

  • Quick thinking problem-solvers
  • Resilience and can-do attitude
  • Mature and committed team player
  • Keep cool and collected under pressure

Key Requirements

  • Matric (Essential)
  • Minimum 6 months’ experience in a customer-facing role
  • Minimum 6 months’ experience in contact centre on international campaign
  • Business writing skills (Essential)
  • Clear credit and criminal records
  • Availability work shifts between 3pm and 2am (Monday - Friday)

Work Rights

Legally authorised to work in SA

Tailored Resume

Cover Letter