Sr. Service Desk Specialist

Change Healthcare LLC

Multiple Locations
$52,707 -- $102,003 annually; not specified; not s...
Onsite
Advanced technical support
Itil practices
Jira service management
The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption

Job Summary

  • The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption.
  • As a Senior Service Desk Specialist you will serve as the lead technical resource and Tier 2 escalation point for the team, owning complex escalated incidents through resolution, leading incident response during outages, and championing the adoption of AI-powered tools that help the team work smarter and deliver a better customer experience.
  • CHG Healthcare offers a 401(k) retirement plan with company match, traditional healthcare benefits, flexible work schedules, and tailored training resources.

Matching Summary

The Service Desk team is the frontline support function for CHG Healthcare, delivering technical support across multiple business units and ensuring employees and customers can work effectively with minimal disruption.

Salary

$52,707 -- $102,003 annually; Not specified; Not specified

Skills & Requirements

Must-have

  • advanced technical support
  • ITIL practices
  • Jira Service Management
  • AI-assisted tools
  • troubleshooting Windows OS
  • Microsoft 365
  • Active Directory

Nice-to-have

  • mentor and develop others
  • continuous improvement
  • lead through change
  • customer experience
  • operational awareness

Key Requirements

  • 5+ years IT Service Desk experience
  • Tier 2 responsibilities
  • ITIL v3 or v4 Foundation certification
  • CompTIA A+, Network+, Security+
  • Microsoft certifications
  • Intune or SCCM experience
  • Azure Active Directory experience

Work Rights

Not specified

Tailored Resume

Cover Letter