Supervisor Customer Care, Germany

Dexcom Inc

Vilnius, Lithuania
Base: €2,812.08 to €3,473.75 gross monthly; bonus/...
Hybrid
Fluent in english and german languages
Proven experience in high-volume operations
Team management and employee lifecycle oversight
The role involves leading a back-office operations team dedicated to helping patients and families in Germany access Dexcom's continuous glucose monitoring products

Job Summary

  • The role involves leading a back-office operations team dedicated to helping patients and families in Germany access Dexcom's continuous glucose monitoring products.
  • Candidates will drive a culture of Operational Excellence by analyzing data to identify process optimization opportunities and implementing automation initiatives.
  • The position offers a hybrid working model, comprehensive health benefits including fertility support, and exclusive discounts on various lifestyle services.

Matching Summary

The role involves leading a back-office operations team dedicated to helping patients and families in Germany access Dexcom's continuous glucose monitoring products.

Salary

Base: €2,812.08 to €3,473.75 gross monthly; Bonus/Equity: Not specified; Benefits: Health insurance, pension plan, 5 extra vacation days, wellness programs

Skills & Requirements

Must-have

  • Fluent in English and German languages
  • Proven experience in high-volume operations
  • Team management and employee lifecycle oversight
  • Data-driven decision making skills
  • Regulatory compliance knowledge

Nice-to-have

  • Familiarity with Lean principles and RPA
  • Structured and resilient attitude
  • Cross-functional collaboration experience
  • Continuous improvement mindset

Key Requirements

  • Bachelor's degree required
  • 5-8 years of industry experience
  • Informal management or team lead experience
  • Must live within commuting distance of Vilnius office

Work Rights

Not specified

Tailored Resume

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