The Collections Analyst will be responsible for timely collections across a portfolio of accounts, fostering relationships with strategic accounts and internal cross-functional partners
Job Summary
The Collections Analyst will be responsible for timely collections across a portfolio of accounts, fostering relationships with strategic accounts and internal cross-functional partners.
Key responsibilities include monitoring customer aging, influencing customers to adhere to payment terms, and managing projects to collect essential customer data.
The role requires strong communication, problem-solving skills, and the ability to identify and recommend process improvements to enhance collection results.
Matching Summary
The Collections Analyst will be responsible for timely collections across a portfolio of accounts, fostering relationships with strategic accounts and internal cross-functional partners.
Skills & Requirements
Must-have
Customer payment collections
Account aging analysis
Customer contact information collection
Sales tax exemption certificates
Trend analysis and root cause identification
Process improvement identification
Nice-to-have
Creative problem solver
Diplomacy and tact
Cope with change and uncertainty
Teamwork and collaboration
Key Requirements
Bachelor’s or Associate’s degree or 2-3 years of commercial collections experience
SAP experience preferred
Strong problem analysis and solving skills
Strong written and verbal communication skills
Demonstrated process improvements and innovative thinking
Proven collection and negotiation skills
Ability to professionally manage difficult customer communications