People Services Center Analyst - Vpp

General Motors

Philippines
Hybrid
Tier one customer service
Call handling and email support
Case management and issue resolution
Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email

Job Summary

  • Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email.
  • Adheres to established regulations, processes, procedures, plans and systems, and maintains and updates the process SOP Knowledge Base.
  • Delivers excellent customer experience in query resolution aligned to People Services policies, desk procedures, knowledge base, and master processes.

Matching Summary

Responsible for providing direct tier one services to employees, managers, HR professionals, and 3rd party vendors via telephone and email.

Skills & Requirements

Must-have

  • Tier one customer service
  • Call handling and email support
  • Case management and issue resolution
  • HR policies and procedures
  • HRIS administration transactions
  • Continuous process improvement

Nice-to-have

  • Customer-centric approach
  • Effective conflict resolution
  • Cross-functional collaboration
  • Adaptability to fast-paced environment
  • Strong technical aptitude

Key Requirements

  • Bachelor's Degree in Human Resources, Business Administration, or related field
  • 2 years experience in inbound call-handling in a BPO/Shared Services
  • Experience with customer support and escalations
  • Willingness to work hybrid on night shift
  • Proficiency in MS Word, PowerPoint, Excel, Windows

Work Rights

Not specified

Tailored Resume

Cover Letter