This IT Site Support Specialist will be based in West Palm Beach, fully on site from Monday to Friday, with further responsibility for our Boca Raton site, and remote home users
Job Summary
This IT Site Support Specialist will be based in West Palm Beach, fully on site from Monday to Friday, with further responsibility for our Boca Raton site, and remote home users.
Troubleshoot and resolve technical infrastructure issues that include desktops, laptops, printers, phones, network, cloud equipment, and collaborative technologies.
Provide a high level of local and remote IT Support Service, including level 2 and 3 technical support.
Matching Summary
This IT Site Support Specialist will be based in West Palm Beach, fully on site from Monday to Friday, with further responsibility for our Boca Raton site, and remote home users.
Skills & Requirements
Must-have
Troubleshoot infrastructure issues
Resolve help desk tickets
Maintain hardware inventory
Support end user equipment
Network device maintenance
Customer service skills
Nice-to-have
Proactively identify opportunities
Drive projects independently
Willingness to learn and adapt
Engage external vendors
Key Requirements
Bachelor of Science Degree in IT
At least 3 years of relevant experience
CompTIA A+ or similar certifications
In-depth knowledge of Windows 11
Microsoft Office 365 Suite knowledge
Windows Active Directory architecture knowledge
Basic network topologies knowledge
Remote client management tools experience
ServiceNow or other Enterprise Service Desk experience