Senior Customer Success Manager

Dematic

Base: $102,750 - $150k; bonus/equity: not specifie...
Customer lifecycle management
Proactive customer engagement
Customer outcome tracking
The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value through proactive engagement, operational continuity, and strategic guidance

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value through proactive engagement, operational continuity, and strategic guidance.
  • This role acts as the single point of accountability for customer success, retention, and expansion while serving as the internal voice of the customer across Dematic.
  • We offer career development, competitive compensation and benefits, pay transparency, and global opportunities.

Matching Summary

The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring customers achieve measurable value through proactive engagement, operational continuity, and strategic guidance.

Salary

Base: $102,750 - $150K; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Proactive customer engagement
  • Customer outcome tracking
  • Internal customer advocacy
  • Expansion opportunity identification
  • MS Office proficiency

Nice-to-have

  • Passionate and strategic approach
  • Collaborative and multifaceted environment
  • Analytical and process oriented
  • Problem solving and analytical skills

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3-5 years customer success experience
  • Material handling experience a plus
  • Ability to travel 30%+

Work Rights

Not specified

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