Reservations Officer (6months contract)

FRASERS HOSPITALITY PTE. LTD.

Singapore
Not specified (assumed office-based due to nature of the role)
Strong customer service skills
Verbal and written communication skills
Understanding of hotel revenue management
Frasers Hospitality Pte. Ltd. is seeking a Reservations Officer for a 6-month contract in Singapore. The role involves handling reservations and inquiries, ensuring customer service excellence, and maintaining accurate records while adhering to brand standards

Job Summary

  • The role involves attending to enquiries via hotline and email while adhering to brand service standards.
  • Candidates must achieve targets for converting enquiries into materialized bookings through efficient reservation processing.
  • The position requires updating inventory across OTAs and the brand website while maintaining up-to-date files.

Matching Summary

Match Score: 75

Frasers Hospitality Pte. Ltd. is seeking a Reservations Officer for a 6-month contract in Singapore. The role involves handling reservations and inquiries, ensuring customer service excellence, and maintaining accurate records while adhering to brand standards.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Verbal and written communication skills
  • Understanding of hotel revenue management

Nice-to-have

  • Proven experience as hotel reservation agent
  • Experience in concierge or customer service role
  • Ability to upsell higher category rooms

Key Requirements

  • Professional Certificate/Nitec, Diploma, Hospitality/Tourism/Hotel Management or equivalent
  • Proven experience as hotel reservation agent or similar customer service role

Work Rights

Not specified

Tailored Resume

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