Base: $16-$18 usd ph; bonus/equity: not specified;...
On-site
Proven customer service experience
Front-line leadership skills
Fast-paced environment multitasking
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring facility standards are met.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health coverage.
Matching Summary
The core purpose of the role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $16-$18 USD per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Proven customer service experience
Front-line leadership skills
Fast-paced environment multitasking
Fitness management software proficiency
Billing process knowledge
Nice-to-have
Strong written and verbal communication
Solution-oriented mindset
Empathy in handling complaints
Social media platform familiarity
Microsoft Office Suite proficiency
Key Requirements
Must pass background check
Obtain CPR certification within 30 days
Complete EoS Ethos and Customer Service Training within 30 days
Ability to lift more than 40 lbs
Experience in fitness or hospitality industry preferred