Front Office Manager

Novotel London Greenwich

London, United Kingdom
Competitive salary; pension scheme; eye test vouch...
On-site
Lead and manage front office team
Ensure smooth check-in and check-out processes
Drive revenue through upselling strategies
The mission is to ensure guests enjoy a smooth and seamless stay from arrival to departure while leading the Front Office team

Job Summary

  • The mission is to ensure guests enjoy a smooth and seamless stay from arrival to departure while leading the Front Office team.
  • Employees receive discounted hotel rates worldwide, access to Accor Academy for continuous learning, and support for wellbeing.
  • The role requires driving revenue through effective upselling and coordinating with Housekeeping to ensure room readiness.

Matching Summary

The mission is to ensure guests enjoy a smooth and seamless stay from arrival to departure while leading the Front Office team.

Salary

Competitive salary; Pension Scheme; Eye Test Vouchers; Cycle to work Scheme

Skills & Requirements

Must-have

  • Lead and manage Front Office team
  • Ensure smooth check-in and check-out processes
  • Drive revenue through upselling strategies
  • Implement brand standards and group initiatives
  • Work flexible roster including evenings weekends

Nice-to-have

  • Friendly approachable personality with great energy
  • Strong stakeholder management skills
  • Ability to remain calm under pressure
  • Creative approach to service delivery
  • Experience in similar hospitality roles

Key Requirements

  • Must have right to work in UK
  • Previous experience in similar roles preferable
  • Excellent customer service skills required

Work Rights

Must already have the right to work in the UK

Tailored Resume

Cover Letter