Guest Experience Manager (kc) - Fifa World Cup 26™

TKO Group Holdings, Inc.

Hybrid
Vip hospitality across major sporting events
Strong operational mindset
Service-first mindset
TKO Group Holdings, Inc. is seeking a Venue Guest Experience Manager for the FIFA World Cup 2026™, responsible for leading hospitality guest experiences at stadiums. The role requires strong leadership, operational oversight, and project management skills to ensure a premium service for hospitality guests

Job Summary

  • This role is responsible for ensuring hospitality guests feel welcomed, informed, and looked after throughout the matchday journey.
  • You will be responsible for both entertainment and gifting programs of the guest journey.
  • You will be expected to operate with strong judgment, proactive leadership, and a service-first mindset, particularly during peak moments and high-pressure situations.

Matching Summary

Match Score: 85

TKO Group Holdings, Inc. is seeking a Venue Guest Experience Manager for the FIFA World Cup 2026™, responsible for leading hospitality guest experiences at stadiums. The role requires strong leadership, operational oversight, and project management skills to ensure a premium service for hospitality guests.

Skills & Requirements

Must-have

  • VIP hospitality across major sporting events
  • Strong operational mindset
  • Service-first mindset
  • Guest-facing touchpoints
  • Front-line Guest Experience teams

Nice-to-have

  • Calm and highly organized
  • Proactive leadership
  • Service recovery principles
  • Continuous improvement across matches

Key Requirements

  • Minimum 7 years of experience
  • Proven project management skills
  • Fluent in English
  • Willingness to work flexible schedule

Work Rights

Not specified

Tailored Resume

Cover Letter