Professional Service Back Office Agent

Miele

Princeton, NJ, USA
Base: $50,000 to $60,000; bonus/equity: not specif...
Technical support for service technicians
Service call planning experience
Crm and sap experience
The role involves supporting field service agents in diagnosing and troubleshooting repairs of professional products

Job Summary

  • The role involves supporting field service agents in diagnosing and troubleshooting repairs of professional products.
  • You will be responsible for scheduling service calls and maintaining documentation of service processes.
  • Miele offers comprehensive health benefits and a generous employee purchase program.

Matching Summary

The role involves supporting field service agents in diagnosing and troubleshooting repairs of professional products.

Salary

Base: $50,000 to $60,000; Bonus/Equity: Not specified; Benefits: Comprehensive health, dental and vision insurance

Skills & Requirements

Must-have

  • Technical support for service technicians
  • Service call planning experience
  • CRM and SAP experience

Nice-to-have

  • Strong customer service skills
  • Ability to manage difficult situations
  • Self-motivated and customer-oriented

Key Requirements

  • High school diploma or GED
  • 2 years of call center experience
  • Strong understanding of electrical theory

Work Rights

Not specified

Tailored Resume

Cover Letter