Client Service Representative (csr) Lead

VCA Community Companion Animal Hospital

Base: $24–$28ph; bonus/equity: not specified; bene...
Lead, coach, and schedule front office team
Oversee daily front desk operations including phones
Handle financial transactions accurately
The Lead CSR coordinates and oversees front office operations to ensure an efficient workflow and professional experience for clients and patients

Job Summary

  • The Lead CSR coordinates and oversees front office operations to ensure an efficient workflow and professional experience for clients and patients.
  • Responsibilities include leading the team, managing scheduling, handling financial transactions, and acting as a liaison between clients and medical staff.
  • The company offers competitive compensation, comprehensive benefits including medical and dental insurance, 401(k) with match, and generous employee pet care discounts.

Matching Summary

The Lead CSR coordinates and oversees front office operations to ensure an efficient workflow and professional experience for clients and patients.

Salary

Base: $24–$28/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k) match, PTO, pet discounts

Skills & Requirements

Must-have

  • Lead, coach, and schedule front office team
  • Oversee daily front desk operations including phones
  • Handle financial transactions accurately
  • Maintain inventory and supplies organization
  • Full-time availability including weekends

Nice-to-have

  • Strong communication and problem-solving skills
  • Comfortable handling animals in high-energy setting
  • Experience with veterinary or medical customer service
  • Ability to stand for extended periods

Key Requirements

  • 1-3+ years of customer service experience
  • Leadership or supervisory experience preferred
  • Basic computer proficiency required
  • Ability to lift up to 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter