Job Summary

• The Senior Incident Operations & Optimization Specialist role is essential to the Incident Reduction Program, focusing on reducing operational incidents in database and middleware systems.
• This position involves building automated incident remediation workflows and modernizing observability and event management for enterprise data and middleware platforms.
• Citi offers competitive employee benefits including medical, dental & vision coverage, 401(k), life and disability insurance, wellness programs, and paid time off packages.

Matching Summary

Salary

Base: $125,760.00 - $188,640.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; wellness programs; paid time off

Skills & Requirements

Key Requirements

• 8+ years experience in database or middleware operations
• hands-on experience with AIOps platforms
• proficiency in scripting languages like Python and Shell
• Bachelor's degree in a relevant technical field
• preferred advanced degree and industry certifications

Work Rights