Manager, Customer Care - Redi Carpet, Stafford Tx

HD Supply Holdings

Stafford, TX, US
Hybrid (based on typical work environment and light travel requirements)
Manage team of 100+ associates
Develop operational standards
Execute short and long-term strategies
HD Supply is seeking a Manager for their Customer Care department in Stafford, TX, responsible for overseeing a large team of associates and optimizing contact center operations. The role involves hiring, training, and developing staff, implementing operational changes, and ensuring high service levels while driving sales

Job Summary

  • The role is responsible for managing inbound contact centers including supervisors, team leaders, and over 100 customer care associates.
  • The incumbent will drive sales initiatives by working on complex quotes, vendor negotiations, and securing special pricing bids.
  • The position requires developing operational standards and implementing process changes to maximize department efficiency and service levels.

Matching Summary

Match Score: 85

HD Supply is seeking a Manager for their Customer Care department in Stafford, TX, responsible for overseeing a large team of associates and optimizing contact center operations. The role involves hiring, training, and developing staff, implementing operational changes, and ensuring high service levels while driving sales.

Skills & Requirements

Must-have

  • Manage team of 100+ associates
  • Develop operational standards
  • Execute short and long-term strategies
  • Coordinate with Merchandising and Sales
  • Resolve complex customer issues

Nice-to-have

  • Process improvement expertise
  • Vendor negotiation skills
  • Budget forecasting experience
  • Cross-departmental collaboration
  • Special project development

Key Requirements

  • BS/BA degree in related discipline
  • 7+ years of experience in related field
  • Management of large teams (100+)
  • Knowledge of contact center management tools

Work Rights

Not specified

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