Senior Voice Engineer

Salesforce

Base: $148,500 - $223,900 annually; sf/nyc metro: ...
Not specified (assumed to be hybrid or remote based on industry norms).
Salesforce voice architecture expertise
Amazon connect and pstn integration
Omni-channel unified routing design
Salesforce is seeking a Senior Voice Engineer to enhance their global contact center platforms, focusing on building scalable and resilient voice solutions. The ideal candidate should possess extensive experience in telephony engineering within the Salesforce ecosystem, showcasing a strong technical acumen and collaborative skills

Job Summary

  • This role involves building scalable, resilient, and automated voice experiences natively within the Salesforce ecosystem to support global business operations.
  • The team is responsible for designing multi-region telephony architectures with built-in resiliency and failover capabilities for critical customer interactions.
  • Candidates will mentor engineers, lead root cause analysis for high-impact incidents, and participate in a rotating on-call schedule to ensure platform uptime.

Matching Summary

Match Score: 85

Salesforce is seeking a Senior Voice Engineer to enhance their global contact center platforms, focusing on building scalable and resilient voice solutions. The ideal candidate should possess extensive experience in telephony engineering within the Salesforce ecosystem, showcasing a strong technical acumen and collaborative skills.

Salary

Base: $148,500 - $223,900 annually; SF/NYC Metro: $178,900 - $246,000 annually; Bonus/Equity: Not specified in base range; Benefits: Medical, dental, vision, 401(k), paid parental leave included

Skills & Requirements

Must-have

  • Salesforce Voice architecture expertise
  • Amazon Connect and PSTN integration
  • Omni-Channel Unified Routing design
  • SIP RTP call flow protocols
  • Multi-region high availability platforms
  • Salesforce Flow development automation

Nice-to-have

  • AI-powered conversational IVR design
  • DevOps CI/CD for Salesforce deployments
  • SRE observability tool experience
  • Enterprise-scale transformation leadership
  • Collaboration across global technical teams

Key Requirements

  • 5-7+ years enterprise telephony engineering experience
  • Related technical degree required
  • Salesforce Admin certification required
  • Advanced Admin certification required
  • Platform App Builder certification required

Work Rights

Not specified

Tailored Resume

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