Penalty rates: 20% after 8pm; 50% on weekends; ben...
Hybrid (2 days per week at home)
Minimum 6 months customer service experience
Full availability for 8-hour shifts 8am-8:30pm
Willingness to work weekends and rotating roster
ING is seeking Customer Care Specialists for their Contact Centre in Wyong, NSW, to assist customers with banking queries in a supportive and dynamic environment. The position offers full-time hours on a rotating roster, hybrid work options, and various employee benefits
Job Summary
Join the ING 2026 Australia 'Team of The Year' as a Customer Care Specialist helping customers with their everyday banking needs.
The role offers a hybrid working environment post-training with two days per week working from home and generous employee benefits including penalty rates.
Candidates must commit to a comprehensive full-time training induction program starting June 29, 2026, followed by an Academy Team onboarding journey.
Matching Summary
Match Score: 85
ING is seeking Customer Care Specialists for their Contact Centre in Wyong, NSW, to assist customers with banking queries in a supportive and dynamic environment. The position offers full-time hours on a rotating roster, hybrid work options, and various employee benefits.
Salary
Penalty rates: 20% after 8pm; 50% on weekends; Benefits: Annual rest day, income protection insurance, EAP, onsite parking, loan discounts
Skills & Requirements
Must-have
Minimum 6 months customer service experience
Full availability for 8-hour shifts 8am-8:30pm
Willingness to work weekends and rotating roster
Confident verbal and written communication skills
Ability to learn new systems and technology quickly
Nice-to-have
Previous call centre experience
Resilient and patient customer service style
Curiosity and strong listening skills
Interest in digital transformation environments
Supportive team player mindset
Key Requirements
Minimum 6 months work experience in fast paced customer centric environments
Full availability for weekend shifts (Saturday or Sunday)
Commitment to attend full-time Monday-Friday induction program