Service Desk Analyst

Apex Group

Pune, India
On-site
2-3 years it support experience
Pc, network, server support certification
Excellent english communication skills
Apex Group is seeking a Service Desk Analyst in Pune, India, with 2-3 years of experience in IT support. The ideal candidate will possess a recognized qualification in a computer-related discipline and relevant certifications, along with strong communication skills and a customer-focused mindset

Job Summary

  • The Apex Group is a global fund administration and middle office solutions provider with over 13,000 employees worldwide.
  • The company aims to supercharge unique skills and experience, offering support for employees to be at the top of their game.
  • This role requires a strong customer focus, excellent time-keeping, and good problem-solving abilities.

Matching Summary

Match Score: 85

Apex Group is seeking a Service Desk Analyst in Pune, India, with 2-3 years of experience in IT support. The ideal candidate will possess a recognized qualification in a computer-related discipline and relevant certifications, along with strong communication skills and a customer-focused mindset.

Skills & Requirements

Must-have

  • 2-3 years IT support experience
  • PC, Network, Server support certification
  • Excellent English communication skills
  • Customer focus and time-keeping
  • Active Directory user management
  • ITIL Service Management principles

Nice-to-have

  • Virtual desktop environment experience
  • Basic physical networking support
  • Positive and disruptive attitude

Key Requirements

  • 2-3 years experience in computer related support or IT operational environment
  • Recognised third level qualification in a computer related discipline
  • Comptia A+, Server +, Network +, MCP in Windows 7/8/10 certifications
  • Experience with Windows Desktop (7, 8, 10)
  • Experience with Microsoft Office 2013/2016 and/or Office 365
  • Experience with Ticket Tool, Fresh Service, Service Now (SNOW)

Work Rights

Not specified

Tailored Resume

Cover Letter