Workforce Planning Analyst

Insignia Financial Ltd

Melbourne, VIC, Australia
On-site
Implement tactical workforce strategies
Maintain staffing rosters
Analyze real-time data
Drive workforce strategy and influence key decisions

Job Summary

  • Drive workforce strategy and influence key decisions.
  • Implement and execute tactical workforce strategies across our Wrap Client & Adviser Services teams.
  • Conduct analysis, produce reports and present findings and recommendations to stakeholders including front line leaders & senior management.

Matching Summary

Drive workforce strategy and influence key decisions.

Skills & Requirements

Must-have

  • Implement tactical workforce strategies
  • Maintain staffing rosters
  • Analyze real-time data
  • Conduct forecasting
  • Use Genesys and Verint WFM
  • Meet service metrics and operational targets

Nice-to-have

  • Proactive strategic thinker
  • Enhance client outcomes
  • Support organizational change initiatives
  • Influence and manage stakeholders

Key Requirements

  • Minimum 2-3 years customer service experience
  • Tertiary qualification in a business discipline (preferred)
  • Operational experience in multi-channel contact centres
  • Strong understanding of call centre systems
  • Excellent business analytical skills
  • Eligibility to work in Australia

Work Rights

Eligibility to work in Australia required

Tailored Resume

Cover Letter