Patient Service Rep - Full-time / Orland Park, Il

Advocate Health

Orland Park, IL, US
Base: $19.80 - $29.70; bonus/equity: not specified...
High volume, multiple-task environment
Customer service experience
Handle difficult callers/patients
Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters

Job Summary

  • Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
  • The role involves greeting and registering patients, coordinating appointments, answering phones, resolving patient questions, and scheduling tests and procedures.
  • Advocate Health offers a comprehensive suite of Total Rewards including competitive compensation, health and welfare benefits, retirement plans with employer match, and educational assistance.

Matching Summary

Patient Service Representatives provide efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.

Salary

Base: $19.80 - $29.70; Bonus/Equity: Not specified; Benefits: Eligible

Skills & Requirements

Must-have

  • High volume, multiple-task environment
  • Customer service experience
  • Handle difficult callers/patients
  • EMR system registration
  • Answering multiple phone lines
  • Insurance verification

Nice-to-have

  • eClinicalWorks knowledge preferred
  • Team player
  • Stress management skills

Key Requirements

  • High school diploma or equivalent
  • 1-2 years customer service experience
  • Experience handling difficult callers/customers/patients

Work Rights

Not specified

Tailored Resume

Cover Letter