Lead Technical Support Engineer

Airship

Singapore
Base: $105,000-$142,000 sgd py; bonus/equity: stoc...
Fully remote
Technical escalation point for apac customers
Troubleshoot complex customer issues
Read and analyze code
Airship is seeking a Lead Technical Support Engineer to establish its first dedicated APAC support presence. The role involves leading a technical support team, resolving complex customer issues, and ensuring exceptional customer experiences, all while working remotely from Singapore

Job Summary

  • Establish and build Airship's first dedicated APAC support presence, combining leadership with technical escalation.
  • Provide day-to-day management for Technical Support team members while resolving complex customer issues and delivering exceptional support.
  • This role offers an opportunity to develop advanced leadership skills while building something from the ground up in a dynamic region.

Matching Summary

Match Score: 85

Airship is seeking a Lead Technical Support Engineer to establish its first dedicated APAC support presence. The role involves leading a technical support team, resolving complex customer issues, and ensuring exceptional customer experiences, all while working remotely from Singapore.

Salary

Base: $105,000-$142,000 SGD per year; Bonus/Equity: stock options; Benefits: Not specified

Skills & Requirements

Must-have

  • Technical escalation point for APAC customers
  • Troubleshoot complex customer issues
  • Read and analyze code
  • Contribute to knowledge base articles
  • Onboarding new Technical Support Engineers
  • Lead regional team meetings

Nice-to-have

  • Independent decision-making
  • Customer-centric decision-making
  • Cross-functional collaboration
  • Mentor early-career team members
  • Experience with AI tools

Key Requirements

  • Team or peer leadership experience
  • Ability to read and write code
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

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