Staff Escalation & Field Action Engineer

J&J FAMILY OF COMPANIES

San Jose, California, United States of America
End-to-end escalation process management
Risk management board presentation skills
Field action coordination and execution
This position is responsible for leading the end-to-end process related to product quality issue escalations through risk management frameworks

Job Summary

  • This position is responsible for leading the end-to-end process related to product quality issue escalations through risk management frameworks.
  • The role requires coordinating recall strategy plans and managing all field action activities to ensure successful completion per established strategies.
  • Candidates must possess strong communication skills to prepare executive briefings and facilitate determinations at Risk Management and Quality Review Boards.

Matching Summary

This position is responsible for leading the end-to-end process related to product quality issue escalations through risk management frameworks.

Skills & Requirements

Must-have

  • End-to-end escalation process management
  • Risk Management Board presentation skills
  • Field action coordination and execution
  • FDA and ISO regulatory compliance knowledge
  • Cross-functional stakeholder collaboration

Nice-to-have

  • ASQ certification (CQE, CQM, CRE, or CQA)
  • Experience with capital systems instrumentation
  • Background in post-market surveillance
  • Audit preparation and subject matter expertise
  • Continuous improvement project leadership

Key Requirements

  • Bachelor's degree in scientific or engineering discipline
  • Minimum of 6 years of related work experience
  • Experience in medical device or pharmaceutical industry preferred
  • Knowledge of ISO and cGMP regulations preferred

Work Rights

Not specified

Tailored Resume

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