Customer Service Representative

EML

Parramatta, Australia
Not specified; not specified; generous employee be...
**
Inbound and outbound call handling
Claim administration duties
Microsoft office suite proficiency
** EML is seeking a Customer Service Representative to join their team in Parramatta, Australia. The role involves supporting injured workers through the claims process, with a focus on empathy and excellent communication skills, and includes the option for flexible working arrangements after a probation period. **

Job Summary

  • The role involves assisting workers and employers with the claims process to ensure timely access to services for injury recovery.
  • Employees will proactively manage cases to achieve early sustainable return to work outcomes while adhering to company guidelines.
  • The position offers flexibility to work from home up to three days per week after the first three months.

Matching Summary

Match Score: 75

** EML is seeking a Customer Service Representative to join their team in Parramatta, Australia. The role involves supporting injured workers through the claims process, with a focus on empathy and excellent communication skills, and includes the option for flexible working arrangements after a probation period. **

Salary

Not specified; Not specified; Generous employee benefits including health insurance and gym membership

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Claim administration duties
  • Microsoft Office Suite proficiency

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Comfortable with multi-system environment

Key Requirements

  • Full time permanent commitment starting April 20th 2026
  • Ability to handle challenges in a multi-system environment
  • Strong attention to detail and willingness to learn

Work Rights

Not specified

Tailored Resume

Cover Letter