Offshore Supplier Operational Performance Manager

Capital One

Nottingham, Nottinghamshire, United Kingdom
Hybrid
Managing outsourced supplier relationships
Leading high-performing teams
Driving customer service delivery
This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team

Job Summary

  • This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team.
  • You will be accountable for the effective delivery and governance of key customer service outcomes via our offshore partners.
  • We offer high performers strong and diverse career progression, investing heavily in developing great people through our training programmes.

Matching Summary

This role is crucial for ensuring the flawless resolution for our customers by leading and developing a team.

Skills & Requirements

Must-have

  • Managing outsourced supplier relationships
  • Leading high-performing teams
  • Driving customer service delivery

Nice-to-have

  • Strong problem-solving skills
  • Passion for people leadership
  • Ability to adapt to change

Key Requirements

  • Proven experience in managing supplier relationships
  • Experience in leading and developing teams
  • Solid working awareness of commercial agreements

Work Rights

Not specified

Tailored Resume

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