Homeowner Advocacy Analyst- Servicing

Carnegie Mortgage Partners LLC

Coppell, TX, United States
On-site
Investigate borrower inquiries
Respond to investor complaints
Track regulatory concerns
Carnegie Mortgage Partners LLC is seeking a Homeowner Advocacy Analyst to join their Compliance department in Coppell, TX. The role involves investigating borrower complaints and ensuring compliance with mortgage regulations while promoting a culture of support and growth within the company

Job Summary

  • The Homeowner Advocacy Analyst - Servicing plays a pivotal role in the Compliance department, utilizing analytical and investigative skills to identify, investigate, respond to, and track borrower, investor, and regulatory inquiries or complaints.
  • This multifaceted position is dedicated to assisting and supporting borrowers and investors with their concerns while collaborating closely with internal departments.
  • We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, and a 401(k) Retirement plan with employer match.

Matching Summary

Match Score: 85

Carnegie Mortgage Partners LLC is seeking a Homeowner Advocacy Analyst to join their Compliance department in Coppell, TX. The role involves investigating borrower complaints and ensuring compliance with mortgage regulations while promoting a culture of support and growth within the company.

Skills & Requirements

Must-have

  • investigate borrower inquiries
  • respond to investor complaints
  • track regulatory concerns
  • analyze compliance data
  • resolve borrower issues
  • maintain regulatory knowledge

Nice-to-have

  • adapt language and style
  • drive business process changes
  • embody empathy
  • embrace challenges enthusiastically

Key Requirements

  • 2-4 years experience in mortgage industry
  • Bachelor's degree or higher
  • Proficiency interpreting mortgage regulations
  • Expertise researching mortgage accounts
  • Experience managing internal/external relationships

Work Rights

Not specified

Tailored Resume

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