The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance
Job Summary
The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.
This role involves responding to critical issues that arise from the Payroll Contact Center Specialists, who handle a variety of payroll-related queries.
Johnson & Johnson Global Services is the global shared services organization supporting the businesses of Johnson & Johnson, performing select functional work in a consistent manner across regions and sectors.
Matching Summary
The Payroll Contact Center Support Analyst serves a vital function within the payroll support structure, acting as an essential resource for both employees and managers seeking assistance.
Skills & Requirements
Must-have
Payroll customer service experience
Case management tools
Auditing calls and chats
Issue escalation and resolution
Adhering to SLAs
Nice-to-have
Agile environment with shifting priorities
Pragmatic, solution-focused approach
Teamwork and customer service commitment
Strong interpersonal skills
Key Requirements
Bachelor’s degree required
Minimum 3 years of experience in payroll customer service