Lead the Service Desk Agents, providing guidance, support, and performance feedback, ensuring the team is adequately trained and equipped to handle incidents and service requests
Job Summary
Lead the Service Desk Agents, providing guidance, support, and performance feedback, ensuring the team is adequately trained and equipped to handle incidents and service requests.
Oversee the day-to-day operations of the Service Desk, ensuring timely resolution of incidents and service requests, and handle escalations for unresolved incidents.
Ensure compliance with SLAs and industry standards, monitor and report on service desk performance, and contribute to a Service Continuity Plan.
Matching Summary
Lead the Service Desk Agents, providing guidance, support, and performance feedback, ensuring the team is adequately trained and equipped to handle incidents and service requests.