Data Ops Associate

Cell

Chennai, India
Hybrid
Customer account maintenance
Process assigned activities
Respond to customer queries
The Data Ops Associate position at Cell in Chennai focuses on providing high-quality customer support and managing customer accounts within the Customer Data Operations team. The role requires strong analytical skills, attention to detail, and excellent communication abilities, making it ideal for candidates with a background in customer service or data management

Job Summary

  • The Customer Data Operations (C-DOT) team is responsible for providing efficient, timely, and accurate service to Elsevier stakeholders in validation, creation and maintenance of organization customer accounts.
  • The role of the Data OPS Associate is to support the Customer Support and Order to Cash department by providing outstanding customer experience to our internal customers.
  • We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people.

Matching Summary

Match Score: 85

The Data Ops Associate position at Cell in Chennai focuses on providing high-quality customer support and managing customer accounts within the Customer Data Operations team. The role requires strong analytical skills, attention to detail, and excellent communication abilities, making it ideal for candidates with a background in customer service or data management.

Skills & Requirements

Must-have

  • customer account maintenance
  • process assigned activities
  • respond to customer queries
  • adhere to business requirements
  • root cause analysis
  • process improvement support

Nice-to-have

  • excellent verbal and written communication
  • highly flexible and open to change
  • structured problem-solving methodologies
  • strong attention to detail
  • data-driven approach to decision making

Key Requirements

  • 2+ years of relevant experience
  • Bachelor's degree
  • basic understanding of Master Data Management
  • basic understanding of Order to Cash processes
  • basic understanding of customer service processes

Work Rights

Not specified

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