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Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role requires experienced candidates with a background in technical support for enterprise-grade applications and offers a remote-first work environment with a strong emphasis on collaboration and company culture.
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Job Summary
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
In this customer-facing role, you will partner closely with our Product Development and Support Analyst teams as an escalation point to deliver creative workarounds and long-term solutions for our global customer base.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
Match Score: 75
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Workday is seeking a Technical Support Engineer for its Adaptive Planning team in Warsaw, Poland. The role requires experienced candidates with a background in technical support for enterprise-grade applications and offers a remote-first work environment with a strong emphasis on collaboration and company culture.
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Salary
Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Not specified
Skills & Requirements
Must-have
SaaS support background
Troubleshooting Web Services / APIs
Troubleshooting full stack web applications
Working with data formats XML and JSON
Linux, SQL, DBMS knowledge
ELK / log aggregation tool usage
Nice-to-have
Curious minds and courageous collaborators
Sun-drenched optimism and drive
Empathy and shared enthusiasm
Implementation or support of software integrations
JavaScript knowledge
Key Requirements
5+ years' experience in Technical Support
2+ years' experience as support engineer
Enterprise cloud based software application experience
Managing highly escalated cases
Experience with finance and/or financial planning software