Elder Fraud Hotline/case Management Specialist - On Call (remote Role)

ICF

Nationwide Remote Office (US99)
Base: $61,232.00 - $104,094.00 (full-time equivale...
Fully remote
Nationwide elder fraud hotline support
Case management for fraud victims
Victim service provider coordination
This on-call role supports a nationwide hotline serving older Americans who have been victims of fraud

Job Summary

  • This on-call role supports a nationwide hotline serving older Americans who have been victims of fraud.
  • The specialist must provide complete case management from initial reporting to warm hand-offs with appropriate organizations.
  • U.S. citizenship is strictly required as the position involves federal government contracts and necessitates a Public Trust security clearance.

Matching Summary

This on-call role supports a nationwide hotline serving older Americans who have been victims of fraud.

Salary

Base: $61,232.00 - $104,094.00 (full-time equivalent); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Nationwide elder fraud hotline support
  • Case management for fraud victims
  • Victim service provider coordination
  • Federal compliance and data integrity
  • Public Trust security clearance required

Nice-to-have

  • Master's degree in Human Services
  • National level effort experience
  • Quantitative and qualitative data analysis
  • Strategic partnership development
  • Grant and contract compliance expertise

Key Requirements

  • Bachelor's degree in Human Service subject area
  • Minimum 3 years working with older adult victims
  • Minimum 2 years delivering TTA to victim service programs
  • Call center or hotline staffing experience
  • U.S. citizenship required
  • Public Trust security clearance prior to start date

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter