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JLL is seeking a Facilities Coordinator to manage a work order ticketing system for their clients across Asia Pacific and Australia. The ideal candidate should possess strong organizational skills, experience in customer service, and familiarity with ticketing systems in a multi-site environment.
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Job Summary
JLL empowers you to shape a brighter way forward by combining world class services, advisory and technology for clients.
This role provides service desk support to both standard business hours and 24-hour operational facilities, ensuring maintenance and service requests are handled promptly and efficiently.
The position involves managing the work order ticketing system, monitoring SLAs, coordinating with maintenance staff, and generating performance reports.
Matching Summary
Match Score: 75
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JLL is seeking a Facilities Coordinator to manage a work order ticketing system for their clients across Asia Pacific and Australia. The ideal candidate should possess strong organizational skills, experience in customer service, and familiarity with ticketing systems in a multi-site environment.
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Skills & Requirements
Must-have
Work order ticketing system administration
SLA monitoring and reporting
Coordination with shift and after-hours teams
Customer service mindset with English communication
Experience with multi-site operations
Nice-to-have
Problem-solving under time constraints
Adaptability to changing support needs
Calm demeanor during urgent situations
Detail-oriented documentation skills
Knowledge base article creation
Key Requirements
College diploma or equivalent
1-2 years experience with ticketing systems
Experience in multi-site and multi-country environment