Technology Support Supervisor

LAIKA

Hillsboro, OR, United States
On-site
Support end users of technical systems
Supervise mac, windows, and linux systems administrators
Ensure production efficiency
LAIKA is seeking a Technology Support Supervisor to lead the technical support team at their Hillsboro, OR studio. The role involves supervising staff, improving workflows, managing technology projects, and ensuring effective use of technical systems across the studio

Job Summary

  • The Technology Support Supervisor is responsible for supporting the end users of LAIKA’s technical systems and tools and ensuring adoption and consistent use across the studio.
  • This position supervises Mac, Windows, and Linux systems administrators, and works collaboratively with artists, technicians, and business leaders to address challenges, identify opportunities, and ensure production efficiency.
  • Develop and improve key performance indicators, metrics, and ticket workflows by effectively using team resources.

Matching Summary

Match Score: 85

LAIKA is seeking a Technology Support Supervisor to lead the technical support team at their Hillsboro, OR studio. The role involves supervising staff, improving workflows, managing technology projects, and ensuring effective use of technical systems across the studio.

Skills & Requirements

Must-have

  • Support end users of technical systems
  • Supervise Mac, Windows, and Linux systems administrators
  • Ensure production efficiency
  • Manage technology projects
  • Standardize support response

Nice-to-have

  • Collaborate with artists and business leaders
  • Develop team skills and careers
  • Improve policy and technical documentation

Key Requirements

  • 5+ years enterprise technical customer support
  • 3+ years management or supervisory role
  • Strong knowledge of general IT and software development concepts

Work Rights

Not specified

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